Hamilton Arnold Consulting

Proven excellence in business analysis consultancy

About Us


Phone: +44 7860 839116

E-mail: rich@hamiltonarnold.com






To contact us:

Welcome to the Hamilton Arnold Consulting website. We are proud of our exemplary record of delivering 100% of promised consultancy services within budget and on time, since our inception during 1993. Our high profile clients include, Royal Bank of Scotland, Norwich Union, HBOS, Nationwide, Nat West,  Zurich Financial Services and Clerical Medical.

Our services are expanding rapidly but we currently offer specialist business analysis consultancy in these areas:

· Life & Pensions Administration – Business Processes and Systems Analysis.

· UK Pensions and Financial Services Regulatory Expertise.

· Life & Pensions Systems – Data Migration

· Life & Pensions – Joint Ventures & Merger Expertise.

· Life & Pensions – Business Process Re-engineering.

· Project Management – Full Lifecycle using Prince 2

· Business Analysis using SSADM, DSDM, UML.

 Please call us on ++44 (0)7860 839116 for further detailed information on our company’s services and how we can make a difference to your business. Or if you prefer e-mail us at rich@hamiltonarnold.com

Please download Richard Arnold’s CV:





8 Springfield Close

Cross, Axbridge

Somerset BS26 2FE


Telephone: 01934 732715

Mobile: 07860 839116

E-mail: rich@hamiltonarnold.com

Married / Children


Honours Graduate




A business systems professional with extensive business analysis and project management experience within the financial services, insurance and banking sectors.


An acknowledged achiever with the ability to target business issues, communicate at all levels and display highly developed interpersonal skills. These attributes have been further refined in evolving quality environments and within key programme initiatives.


Employment Resume


Business Systems Analyst (contract)

·      Zurich Financial Services

·      HBOS Investment & Insurance

·      Nationwide Building Society

·      Unum Provident

·      Norwich Union / Royal Bank of Scotland

·      Nationwide Investment Group

·      Clerical Medical Investment Group


·      NatWest Life Assurance

·      Provident Life (Winterthur Life)

·      KHC Consulting

June 1992 –  December 2008

Group Risk Business Unit start-up - from inception to delivery. Business Analysis / Solutioning.

Investment Proposition Business Analysis / Solutioning
Strategic MI & Data Extraction Replacement

POS Replacement, ‘A’ Day Pensions Systems Migration

Child Trust Fund Process & Systems Development

Group Income Protection / Life Systems.

Life & Pensions, Products & Systems Integration. Migration

Stakeholder Pensions Processes & Systems Development

Pensions Systems / Business Process Development/ Project Management.

Life & Pensions Administration Systems.

Life & Pensions (SSIPs) Administration Systems.

Financial Services EIS Software Evaluation.


TSB Retail Banking & Insurance

·      Co-ordinator, Group Automated Projects

·      Applications Developer (Marketing)


August 1988 - February 1992

Life & Pensions / General Insurance / Retail Banking.

Life & Pensions / General Insurance.


Relevant IT Experience


·      PC

Windows, MS Office, Corel Office, Lotus Business Suite.

MS Project, PMW. Internet. VISIO. Business Objects. SAS

·      Mainframe

IBM & Derivatives CICS, DB2, CAPSIL. Unisys A LINC, LINC Tools, CANDE. Unisys B BTOS/CTOS, Oracle.

·      Teradata

SQL, Toolworks.

·      CASE

Casewise, Test Director, Select.

·      Structured Methods


Prince 2 (CITI)


Training and Development


·      DSDM (Parity)

·      Project Management (Kepner Tregoe)

·      Structured Methods (TSB)

·      Marketing for Financial Services

·      The Effective Manager

·      Web Site Development & Design (Compumaster)

·      Business Process Re-engineering - Boston Consulting

·      GUI Principals

·      Sales & Marketing Technology

·      Point of Sale Technology

Zurich Financial Services

September 2008 to December 2008


·      Group Risk Programme


Development of processes and systems for quotations and subsequent launch of Whole of Life and Income Protection products to live oprations.


HBOS Investment & Insurance

February 2007 to August 2008


·      Investment Proposition

·      MI & Data Extraction


‘Fund Supermarket’ Wrap development for Intermediary. ISA OEIC SIPP. Business Analysis, Solutioning, Functional Design. Using Bravura Rufus.


Business Systems Analysis.  MI solutions replacement project across the organisation. Project Initiation, Business Case, Requirements, Solutioning, Scenario Analysis / Use Cases. Operating Model and Centre of Excellence development. SAS / Netezza


Nationwide Building Society & Investment Group

December 2003 to February 2007


·1    POS Replacement

·2    ‘A’ Day SHP Migration

·      Child Trust Fund


Business Systems Analysis. Detailed Business Requirements Definition


Business Systems Analysis. Gap Analysis. Data Migration Analysis


Business Analysis for Equity & Cash products. Developed Requirements Definitions and Technical Design Specs from Inland Revenue / FSA regulations for Third Party Administration. TPA set-up processes. Systems / User Acceptance /Testing. Complete Lifecycle


Unum Provident

August 2003 – January 2004


·      ALIS Review


Business Systems Analysis.  Business Process Analysis. Group Protection Administration System under-performing for Unum. Review and Analysis to identify and resolve technical and business issues.


Norwich Union Life Services / Royal Bank of Scotland

March 2001 – July 2003


·1    Legacy Systems Migration


Business Systems Analysis. Gap Analysis, Business Requirements Definition, Data Mapping, Interface Analysis, Data Reviews, Process Re-design. Functional Design. Transition and Implementation Planning.


·1    RBS / NatWest  ‘Dublin Bond’ Proposition


Business Analysis / Project Management. Joint development with RBS Financial Markets and New Direction Finance (NDF) the TPA.


·      NU / RBS Joint Venture Programme


Business Systems Analysis. Developed Requirements Definitions and Technical Design Specs for the implementation of NU Systems and Processes into NULS Bristol as a TPA. Specifics: Regulated Sales Compliance Maintenance Systems, Operational MI Systems.


Nationwide Investment Group

June 2000 to March 2001


·      Stakeholder Pensions


Business Analysis. Developed Requirements Definitions and Technical Design Specs for Third Party Administrator via Joint Workshops and TPA set-up processes. Unit Trust Based Product. MI, SLAs, Business Processing.





Clerical Medical Investment Group Limited

May 1995 to June 2000


·      ‘AutoWriter’ Replacement Project


Business Analysis. Re-write Personalised Document & Letter Production System for NT. Project Initiation, Business Requirements Definition, Systems Proposal, Package Evaluation. UAT for existing system under NT 4.0.


·      Operational Efficiency Programme


Process Re-design. MIS Development and Custodianship. MIS provision, querying MS Access (SQL) and MS Excel macros.

·      OSCAR for Windows

Project Management. CMIG’s main Projections, Quotations and Reporting system (120 users) for Pensions Customer Services. Conversion from DOS Paradox 4.5 to Windows Paradox 7.0. Prince 2. Within budget. On time.

·      Corporate Pensions Implementation Project

Business Systems Analysis. Process re-engineering with Boston Consulting.  Full life cycle. Feasibility, DSDM - OO, Select CaseJAD,  Package software evaluation, ITT preparation.

·      Customer Service Programme

Business Analysis. Re-design of Front Office / Back Office processes achieving programme CSFs.  All Life & Pensions administration functions.

·      Renewals

Business Systems Analysis. EPP & SSAS. Full life cycle. Unisys A series - LINC.  Business requirements, systems design definition. Implementation.

·      Pensions Review

Business Requirements Definition - Pensions Review redress cases.

·      Pensions Act 1995

Business Analysis - Project Initiation and Planning.

·      Disclosure Project

Re-analysis of business requirements and definition. MITRE test tool.


National Westminster Life Assurance Ltd.

November 1993 - May 1995


Developments for Unisys A series - LINC, unit linked life & pensions administration system:

·      Disclosure

Full life cycle. Solution delivered to pre and post sale.

·      Term Assurance

Large case discounts - Analysis from initiation to functional specification.

·      RSP (UL) Product

Re-pricing. Analysis to business requirements definition.

·      Activity Based Costing

Analysis to measure costs for systems usage.


Provident Life (Winterthur Life)

May 1993 - October 1993


·      SIPP / SSAS Admin

Business analysis - enhancements on Paxus LIFE admin. systems.

·      SIPP Valuations

Business analysis - valuations, charging and reconciliations on Paxus LIFE


KHC Consulting (Brussels)

June 1992 - April 1993


·      Comshare EIS software

 Feasibility study for UK life & pensions/ insurance and banking sectors.


TSB Retail Banking & Insurance

August 1988 - February 1992


·      Group Automated Projects Co-ordinator

BA for product modules for Bank Customer Service System. Unisys B/CTOS. Database Analysis. Insurance workstream management. Teradata/ SQL.

·      Local Systems Developer (Marketing)

Dbase 3+ / SMARTWARE. Departmental/ Cost Centre Budget Reporting System. Unit Trust / FSA Compliance System. Insurance Database. 


Kingston University

Full-time education September 1985 - July 1988


·      BSc (Hons)

Second class / Second division - Geology.



·      BSc (Hons)

Second class / Second division - Geology. (Kingston University)

·      HND 1st. year

Completed 1 year of HND in Geographical Techniques (Luton University).

·      A Levels


·      O Levels

Mathematics, English, Physics, Chemistry, Biology, Geography, Art.



Mr Mike Gowers

114 Oaktree Crescent

Bradley Stoke, BristolBS32 9AB

Mr Richard Williams

12 Abbey Close

Wookey, Wells Somerset BA5 1LF